How can we help?
Search our most common questions, or browse by topic below.
For Clients
4 questionsHow do I find a professional?
Open the app, search by service or browse categories, and you will see verified professionals near you with their portfolio, reviews and ratings.
When is my money taken and paid out?
Your payment is held in escrow as soon as you confirm a job, and only released to the professional once you approve the completed work.
What if I am not happy with the work?
You can raise an issue before approving. Your funds stay safely in escrow while our support team helps both sides reach a fair resolution.
Can I hire from abroad?
Yes. Many clients hire on behalf of family or manage jobs back home from overseas, entirely from their phone.
For Professionals
4 questionsIs it free to join as a professional?
Yes, creating a professional profile is completely free. You only deal with a small, transparent service fee on completed jobs.
How do clients find me?
Once your profile is set up, you appear when nearby clients search for your trade. A complete, verified profile helps you rank higher.
How and when do I get paid?
The client pays into escrow before you start. The moment they approve your completed work, the funds are released instantly to your account.
Do I need to verify my identity?
Verifying your ID is optional but earns you an extra trust badge, which helps you win more jobs.
Payments and Security
4 questionsWhat is escrow and how does it protect me?
Escrow means the payment is held safely by GigGap, not sent directly to anyone. The money only moves when the client approves the work, protecting both sides.
Which payment methods are supported?
GigGap works with trusted local and international payment partners. You always see the full amount, including any fee, before you confirm.
Is my personal data safe?
Your personal data is handled to international and regional privacy standards, wherever you are, and is never sold.
What fees does GigGap charge?
Browsing and signing up are free. We charge a small, transparent service fee on completed jobs, shown before you confirm.
Technical
4 questionsWhich devices is GigGap available on?
GigGap is available as a free app on both iOS (App Store) and Android (Google Play).
I forgot my password. What do I do?
On the sign-in screen, tap "Forgot password" and follow the steps to reset it using your registered email or phone number.
How do I update my profile or account details?
Go to your profile in the app, tap edit, and update your details and skills at any time. Payouts are made through the methods we support in the countries we operate in.
The app is not working. How do I get help?
Make sure you are on the latest version from your app store. If the problem continues, contact our support team from the help centre in the app. If you're unable to use the app at all, contact us via the contact form on our website.
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Free to download · Money held safely in escrow